Privacy Policy

Amador Valley Chiropractic ("Amador Valley Chiropractic," "we," "us," or "our") respects your privacy and is committed to protecting the confidentiality and security of information entrusted to us.

This Privacy Policy describes how we collect, use, disclose, maintain, and protect information through our website, online scheduling services, patient communications, and other services associated with our chiropractic practice.

Because Amador Valley Chiropractic is a healthcare provider, certain information we maintain is protected by federal and California healthcare privacy laws, including the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and the California Confidentiality of Medical Information Act ("CMIA"). Those laws may provide protections that apply specifically to medical information and protected health information ("PHI").

This Privacy Policy should be read together with our Notice of Privacy Practices, which describes in greater detail how we may use and disclose PHI for treatment, payment, healthcare operations, and other purposes permitted or required by law.

​

1. Information We Collect

Depending on how you interact with Amador Valley Chiropractic, we may collect information including:

Information You Provide Directly

This may include:

• Name

• Mailing address

• Email address

• Telephone or mobile phone number

• Date of birth

• Appointment and scheduling information

• Insurance information

• Billing and payment information

• Information submitted through online scheduling or contact forms

• Communications you send to us

• Information you provide when requesting or receiving services

Health and Medical Information

When you become a patient of Amador Valley Chiropractic, we may collect and maintain health information necessary to provide chiropractic and related healthcare services.

This may include medical history, symptoms, diagnoses, treatment information, clinical notes, imaging information, insurance information, and other information contained in your medical record.

Medical information and PHI are subject to additional protections under HIPAA, CMIA, and other applicable laws.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• Other information reasonably necessary to operate, secure, and improve our website

We may use cookies or similar technologies where appropriate for website functionality, security, analytics, or other legitimate purposes.

​

2. How We Use Information

We may use information we collect for purposes including:

• Providing chiropractic and healthcare services

• Scheduling and managing appointments

• Communicating with patients regarding appointments and services

• Providing appointment reminders and confirmations

• Processing payments and insurance claims

• Maintaining medical records

• Coordinating healthcare services

• Responding to questions and requests

• Operating and administering our practice

• Improving the quality and efficiency of our services

• Maintaining the security of our systems and website

• Complying with legal and regulatory requirements

• Communicating information about services offered by Amador Valley Chiropractic when permitted by law

• Other purposes permitted or required by applicable law

Uses and disclosures of PHI are subject to HIPAA and other applicable healthcare privacy laws.

​

3. ChiroTouch Cloud and CT Engage

Amador Valley Chiropractic uses ChiroTouch Cloud, including the CT Engage patient engagement platform, as part of our electronic health record and practice-management systems.

CT Engage may assist our practice with administrative and patient communication functions, which may include:

• Appointment reminders

• Appointment confirmations

• Scheduling communications

• Recall and follow-up communications

• Patient correspondence

• Text-message and email communications

• Patient surveys

• Requests for patient feedback or reviews

• Practice-related announcements

• Other communications relating to our practice and services

ChiroTouch Cloud and CT Engage are third-party technology services used by our practice to support the operation of our healthcare practice.

Where a vendor creates, receives, maintains, or transmits PHI on behalf of a covered healthcare provider, HIPAA generally requires the relationship to be governed by appropriate business associate arrangements and restrictions on the use and disclosure of PHI.

Amador Valley Chiropractic uses ChiroTouch Cloud and CT Engage for purposes related to operating our practice and communicating with our patients. We do not authorize these systems to use our patients' medical records or PHI for unrelated third-party marketing purposes.

For information about ChiroTouch's own privacy practices, please refer to ChiroTouch's Privacy Policy.

 

4. No Sale of Medical Records or Protected Health Information

Amador Valley Chiropractic does not sell, rent, or otherwise provide patients' medical records, protected health information, or confidential health information to third-party marketing companies for their own marketing purposes.

We do not sell patient lists, medical records, health histories, diagnoses, treatment information, or other PHI to advertisers, data brokers, pharmaceutical companies, marketing companies, or other unrelated third parties for those parties' independent marketing purposes.

We also do not sell or provide patient information to third parties in exchange for payment for the purpose of allowing those third parties to market their own products or services to our patients.

HIPAA generally requires an individual's authorization for uses or disclosures of PHI for marketing, subject to limited exceptions, and specifically restricts the sale of PHI and disclosure of patient lists to third parties for their independent marketing purposes.

Nothing in this section prohibits disclosures that are permitted or required by applicable law.

​

5. Disclosure of Information to Service Providers

We may use third-party companies and service providers to assist us in operating our practice.

Depending on the services they provide, these companies may include vendors providing:

• Electronic health record services

• Patient scheduling

• Patient communication services

• Text messaging and email services

• Billing and payment processing

• Insurance claims processing

• Information technology

• Data hosting and storage

• Website hosting

• Security services

• Practice-management services

• Accounting or professional services

Where applicable, we require vendors that handle PHI on our behalf to enter into appropriate agreements and to safeguard and use PHI only as permitted by applicable law and our relationship with the vendor.

HIPAA business associates are generally required to use and disclose PHI only as permitted by their agreement with the covered entity or as required by law and must implement appropriate safeguards for electronic PHI.

​

6. Patient Communications

We may contact patients using the telephone number, mobile number, email address, mailing address, or other contact information provided to us.

Communications may include:

• Appointment confirmations

• Appointment reminders

• Scheduling communications

• Recall and follow-up messages

• Information concerning your care

• Requests to contact our office

• Practice announcements

• Patient surveys

• Requests for reviews or feedback

• Information about services offered by Amador Valley Chiropractic

Where appropriate and permitted by law, these communications may be sent using ChiroTouch Cloud, CT Engage, or other communication systems used by our practice.

Patients should understand that text messages and email are not necessarily secure methods for communicating highly sensitive medical information. Please do not send highly sensitive medical information through ordinary text message or email unless our office specifically instructs you to do so.

​

7. Marketing and Communications About Our Services

Amador Valley Chiropractic may communicate with current or former patients about services provided by Amador Valley Chiropractic when permitted by applicable law.

Communications concerning treatment, healthcare operations, appointment scheduling, follow-up care, or other healthcare-related activities may be permitted under HIPAA without being considered "marketing" in the same manner as communications promoting unrelated third-party products or services.

When HIPAA requires patient authorization for a marketing use or disclosure of PHI, Amador Valley Chiropractic will obtain the required authorization before making that use or disclosure.

We do not sell or provide our patients' PHI to unrelated third parties so those parties can independently market their products or services.

HIPAA distinguishes certain healthcare-related communications from marketing and generally requires authorization for other uses or disclosures of PHI for marketing.

​

8. California Privacy Rights

Amador Valley Chiropractic is located in California and is committed to complying with applicable California privacy laws.

California's privacy laws, including the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), provide certain rights to California consumers.

However, California law contains exemptions for certain medical information and for certain information maintained, used, or disclosed by healthcare providers and HIPAA-covered entities. Consequently, not all patient or health information maintained by Amador Valley Chiropractic is necessarily subject to the CCPA.

The CCPA generally provides applicable California consumers with rights that may include:

• The right to know about certain personal information collected, used, or disclosed by a business

• The right to request deletion of certain personal information, subject to applicable exceptions

• The right to request correction of certain inaccurate personal information

• The right to opt out of the sale or sharing of personal information, where applicable

• The right to limit certain uses and disclosures of sensitive personal information, where applicable

• The right to receive equal treatment for exercising applicable privacy rights

Certain medical information and PHI are exempt from some or all CCPA requirements when the applicable statutory conditions are met.

Where California privacy rights apply to information maintained by Amador Valley Chiropractic, we will honor those rights as required by applicable law.

​

9. California Medical Information

California law provides additional protections for medical information.

Amador Valley Chiropractic is committed to maintaining the confidentiality of patients' medical information and will use and disclose medical information only as permitted or required by applicable law.

California patients generally have rights concerning their medical information, including rights relating to access, correction, and restrictions on certain disclosures.

Where California law provides greater privacy protection than federal law, we will comply with the applicable legal requirements.

​

10. Your HIPAA Privacy Rights

If you are a patient whose health information is protected by HIPAA, you may have rights including:

Right to Inspect and Obtain a Copy

You generally have the right to inspect and obtain a copy of your protected health information, subject to certain legal exceptions.

Right to Request an Amendment

You may request that we amend protected health information that you believe is inaccurate or incomplete, subject to applicable legal requirements.

Right to Request Restrictions

You may request restrictions on certain uses or disclosures of your PHI. We are not always required to agree to a requested restriction, except where applicable law requires otherwise.

Right to Request Confidential Communications

You may request that we communicate with you about your health information by alternative means or at an alternative location when permitted by law.

Right to an Accounting of Certain Disclosures

You may request an accounting of certain disclosures of your PHI, subject to applicable exceptions and limitations.

Right to Receive a Copy of Our Notice of Privacy Practices

You have the right to receive a copy of our Notice of Privacy Practices.

Right to File a Complaint

You may file a complaint with Amador Valley Chiropractic regarding our privacy practices without fear of retaliation.

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

Our HIPAA Notice of Privacy Practices contains additional information concerning these rights and how to exercise them.

​

11. How to Submit a Privacy Request

To submit a privacy-related request, question, or complaint, please contact us using the information below.

Amador Valley Chiropractic 148 Ray St Suite A Pleasanton, CA 94566

Phone: 925-484-0191 Email: avchiro@comcast.net Website: avchiro.com

For requests involving medical records or PHI, we may need to verify your identity before providing access or making changes to information.

Where required by law, we will respond to privacy requests within the applicable legal time period.

​

12. Information Security

We take reasonable administrative, technical, and physical measures designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

No website, electronic communication system, database, or method of transmission over the Internet can be guaranteed to be completely secure.

We encourage patients to exercise appropriate caution when transmitting personal or health information electronically.

​

13. Data Retention

We retain medical records and other information for periods determined by applicable federal and California laws, professional requirements, insurance requirements, legitimate business needs, and our record-retention policies.

Different categories of information may be retained for different periods.

When information is no longer required to be retained, we may securely dispose of it in accordance with applicable law and our information-security practices.

​

14. Cookies and Website Technologies

Our website may use cookies, analytics tools, or similar technologies to operate the website, understand website usage, improve functionality, maintain security, and provide a better user experience.

These technologies may collect information such as IP address, browser type, device information, pages visited, and other technical information.

We do not intentionally use website analytics or advertising technologies to sell patients' medical records or PHI to third-party marketing companies.

If our website uses third-party analytics, advertising, scheduling, or other technologies that collect personal information, those technologies may be governed by the applicable third party's own privacy policy.

​

15. Online Scheduling

Amador Valley Chiropractic may provide online appointment scheduling through third-party technology.

When you use online scheduling, you may be asked to provide information necessary to identify you, contact you, and schedule your appointment.

Information submitted through an online scheduling system may be transmitted to and maintained by the technology provider used by our practice.

Our current practice-management and electronic health record environment includes ChiroTouch Cloud and CT Engage.

Patients should avoid entering unnecessary sensitive medical information into scheduling forms or other online fields that are not specifically intended to collect such information.

​

16. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

​

17. Children's Privacy

Our website is intended primarily for patients and individuals seeking healthcare services.

We do not knowingly collect personal information from children through our website for purposes unrelated to providing or arranging healthcare services.

Information concerning minor patients may be collected and maintained as necessary to provide healthcare services and in accordance with applicable federal and California privacy laws.

​

18. Legal Disclosures

We may use or disclose information when required or permitted by applicable federal, state, or local law.

This may include disclosures for purposes such as:

• Compliance with legal processes

• Public health activities

• Health oversight activities

• Law enforcement requests

• Judicial or administrative proceedings

• Reporting required by law

• Protection against serious threats to health or safety

• Workers' compensation

• Other purposes permitted or required by applicable law

Any disclosure of PHI will be made in accordance with applicable legal requirements.

​

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices, technology, services, legal requirements, or other circumstances.

When we make material changes, we may update the effective date displayed at the beginning of this Privacy Policy and post the updated version on our website.

We encourage you to review this Privacy Policy periodically.

​

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Amador Valley Chiropractic

148 Ray St. Suite A Pleasanton, CA 94566

Phone: 925-484-0191 Email: avchiro@comcast.net Website: avchiro.com

This Privacy Policy is effective as of September 16, 2026.